Privacy Policy
Effective Date: 28.02.2025
Last Updated: 28.02.2025
At EldersLink, we are committed to protecting the privacy and personal information of our clients, particularly the seniors we serve and their families. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with PIPEDA and international privacy standards.
1. Information We Collect
We collect personal information to provide you with personalized digital literacy services. The types of data we may collect include:
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Personal Details: Name, age, contact information (email, phone number), and mailing address.
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Digital Preferences: Your technology usage, devices, and software preferences.
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Service History: Information related to the services you receive from EldersLink.
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Payment Information: If you purchase services, we collect payment details securely.
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Website Usage Data: When visiting our website, we may collect data such as IP addresses, browser types, and usage patterns through cookies.
2. How We Use Your Information
We use your personal data to:
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Provide and improve our services.
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Customize training sessions based on your digital needs.
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Communicate with you regarding appointments, updates, and service changes.
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Process payments and manage subscriptions.
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Conduct internal data analysis to improve our offerings.
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Comply with legal and regulatory obligations.
3. Consent and Your Choices
We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. You may withdraw your consent at any time by contacting us at the details provided below.
4. Disclosure of Information
We do not sell your personal information. We may share your information with:
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Service Providers: Trusted third parties who assist us with service delivery, payment processing, or IT support.
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Legal Authorities: When required by law or to protect our rights.
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With Your Consent: In any situation where you explicitly agree to information sharing.
5. Data Storage and Security
We store your personal data securely, using encryption and access controls to protect against unauthorized access, loss, or theft. Personal data is only retained for as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements.
6. Your Rights
You have the right to:
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Access and request a copy of your personal data.
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Request correction of inaccurate or incomplete information.
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Withdraw consent for data processing (where applicable).
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Request deletion of your data, subject to legal and contractual obligations.
7. International Users
While EldersLink primarily serves Canadian seniors, we adhere to international privacy standards, including GDPR principles, to ensure transparency and respect for data subject rights regardless of location.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site, enabling us to improve functionality. You can manage your cookie preferences through your browser settings.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our privacy practices. Any updates will be posted on our website with the revised effective date.
10. Contact Us
If you have questions, concerns, or requests regarding your personal data, please contact us: